Prepare payment issues on your business relationship

If you endeavor to buy something on Google Play but your payment is declined or won't process, try the steps below.

If y'all've bought something so accept a problem with or question near information technology, see problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might exist deactivated. To reactivate your contour, submit your payment information.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If you take a cherry-red alert, enter your payment data and wait for the team to respond.

    Google Pay notifications

  4. Check your email for the review results.

Try to pay with a different payment method

If there's a problem with one payment method you can try paying with a different one.

  1. On your Android phone or tablet, open the Google Play Store app Google Play.
  2. Go back to the item you want to buy & tap the price.
  3. Tap the current payment method.
  4. Choose a different payment method or add a new one.
  5. Follow the onscreen instructions to complete your purchase.

Set up credit and debit card errors

At that place may be a problem with your credit or debit card if you run into one of the following error letters:

  • "Unable to process payment: low card balance"
  • "Unable to consummate transaction. Please apply another course of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired carte"
  • "Right this card info or try another card"

To fix these errors, effort the following steps:

Make certain your card & address information is upward to date

Expired credit cards or old billing addresses are a mutual reason for payments not to work properly. To update this information use Google Payments:

Remove or update expired cards

Expired cards crusade payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Find the payment method you are trying to use for the purchase.
  3. Check the expiration date of the payment methods listed.
  4. Remove or update any expired payment methods.

Check that your card address matches the accost in Google Payments

If your credit card is registered to a unlike accost that can cause the payment to be declined. Bank check the zip lawmaking matches your current accost.

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Discover the payment method you are trying to employ for the purchase.
  3. ClickEdit.
  4. Check that the address listed matches the billing address of your card.
  5. If needed, update the address.

Then, try your buy again.

Submit any actress information that is requested

If the mistake message is followed past instructions for submitting additional information to Google, please submit it. Nosotros will non be able to process the transaction on your account without this information.

Check y'all have sufficient funds for the purchase

Sometimes a transaction is declined considering of insufficient funds. Cheque your business relationship to make sure y'all accept plenty to consummate the buy.

Contact your bank or carte issuer

Your bill of fare may accept specific restrictions which cause the transaction to exist declined. Contact the establishment that issued your carte du jour to ask about the transaction and run into if they know the reason for the decline.

Fix errors with other payment methods (direct carrier billing, online banking, Google Play Rest, Gift Cards, and more)

If yous run into "Your payment was declined due to an issue with your account"

If you run across this message, it might be because:

  • Nosotros saw a suspicious transaction on your payments profile.
  • We need a little more information to protect your account against fraud.
  • We need a little more information to comply with Eu police force (Customers from European Matrimony member states simply).

To assist ready these issues:

  1. Go to the payments center.
  2. Accept action on any errors or requests in the payments center.
    • You might need to verify your identity earlier you tin can buy anything through your Google Account.
  3. Make certain your name, address, and payment information are upwardly to date.

If you are trying to pay by direct carrier billing (pay through your mobile service provider beak)

If y'all're having trouble paying through straight carrier billing, endeavour the following:

  • Brand sure y'all're connected to your carrier network, straight or by wi-fi.
  • Make sure you've added directly carrier billing as a payment method.
  • Brand sure y'all're using the local currency.

If you yet have problems, contact your mobile phone service provider for help.

If you can't add a payment method or have a problem with a unlike payment method

If you're having a problem with a different payment method, become to Google Payments to ready the effect.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Wait for any notifications or requests for information & provide annihilation that's asked for.
  3. Check that your address is up to date.
  4. Check that the payment methods listed are the ones you want to use.

Card is grayed out & says "verify on pay.google.com"

Your carte was reported as stolen. You must verify the card before yous can use it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you take multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenAccuse menu.
  4. Within 2 days, y'all'll find a temporary charge on your carte du jour statement along with an viii-digit code.
  5. To complete verification, go to pay.google.com and enter the eight-digit code.

If you try to verify the payment method again:

  1. Confirm which card you want to verify.
  2. Check how long ago y'all tried to verify your card.
    • If less than two days: Await up to 2 days.
    • If more than two days: Check your carte statement. Y'all should find a temporary accuse from Google called "GOOGLE Test," with an 8-digit code.

Card is grayed out & says "card is ineligible"

You tin't use this card for this purchase. Try to make the purchase again with a different bill of fare.

If the card you lot want to use isn't listed, follow the on-screen instructions to add together a new menu.

If y'all use dual SIM card devices

Check if the right SIM card is in slot 1 and remove any SIM card from slot 2.

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